Refund Policy

Last updated: September 09, 2026

At Luminex Beauty, we want you to feel confident when purchasing our products. We offer a 60-Day Money-Back Guarantee on eligible, unopened products.

60-Day Money-Back Guarantee

If you change your mind about your purchase, you may request a refund within 60 days of receiving your order, provided the product is:

• Unused and unopened
  
• In its original packaging
  
• In resalable condition
  

Opened or used Luminex Roll-On Serum is not eligible for a refund under our 60-Day Money-Back Guarantee.

This guarantee is intended to give you peace of mind when purchasing from Luminex Beauty while ensuring that returned products remain unused and suitable for resale.

How to Request a Refund

To request a refund, please contact us through our official Luminex Beauty Contact Page within 60 days of receiving your order.

Please include:

• Your order number
  
• The email address used to place your order
  
• The reason for your refund request
  
• Confirmation that the product remains unopened and unused
  

Our customer support team will review your request and provide further instructions if your return is eligible.

Refunds

Once your return has been approved and the product has been received and inspected, your refund will be processed to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us through our Contact Page as soon as possible.

Please provide your order number and, where applicable, photographs showing the issue and packaging.

We will review the situation and work with you to resolve the issue.

Non-Refundable Products

The following are not eligible for the 60-Day Money-Back Guarantee:

• Products that have been opened or used
  
• Products returned without their original packaging
  
• Products that are damaged due to misuse or improper handling
  
• Products returned after the 60-day period
  

Consumer Rights

This refund policy does not exclude or limit any rights you may have under applicable consumer protection laws. Where applicable, your statutory rights remain unaffected.

Contact Us

If you have any questions regarding our Refund Policy or would like to request a refund, please contact us through:

Luminex Beauty Contact Page:

https://luminexmart.com/pages/contact

Shipping & Delivery

Last updated: September 09, 2026

At Luminex Beauty, we are committed to getting your order to you safely and reliably. We offer FREE WORLDWIDE SHIPPING on all orders.

Free Worldwide Shipping 🌎

Enjoy free standard shipping worldwide with every Luminex Beauty order.

Shipping Cost: $0

Delivery Time: Approximately 10–15 business days

Please note that delivery times are estimates and may vary depending on your destination, customs processing, local postal services, and other circumstances outside our control.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Delivery Times

Estimated delivery:

10–15 business days

Delivery times may vary depending on your location. International orders may occasionally experience additional delays due to customs clearance, local holidays, weather, or carrier-related issues.

The estimated delivery time begins after your order has been processed and shipped.

Order Tracking

When tracking information is available, we will provide it to you by email.

Please allow some time for tracking information to update after your order has been shipped.

Customs & Import Duties

For international orders, your local customs authority may assess import duties, taxes, or other fees.

Any customs duties, taxes, or fees imposed by your destination country are the responsibility of the customer unless otherwise required by applicable law.

Luminex Beauty does not control customs processing times or fees charged by local authorities.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us through our Luminex Beauty Contact Page.

Please provide your order number so our customer support team can assist you.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you realize that you entered an incorrect address, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Contact Us

If you have questions about your shipment or delivery, please contact us through:

Luminex Beauty Contact Page:

Contact Luminex Beauty